Customer Service: 0800 195 0234 (8.30am - 4.30pm)
UK Delivery Options:
Standard (3-5 working days)* FREE
Fast (2-3 working days)* £2.99
Express (1-2 working days)* £4.99
* allow longer for remote parts of Scotland
Playnasium.com urge you to read the following terms and conditions fully, as by using this website (whether or not you place an order) or by purchasing from us by any other means you are agreeing to be bound by them. Please do not use this website or purchase from us by any other means if you do not agree to be bound by them. The terms and conditions that apply will be those displayed on this website at the time of use, so we also urge you to check these terms and conditions at the time of use, as we reserve the right to modify them whenever we feel it necessary. If any part of these terms and conditions is deemed by a court of law not to be binding, the remaining terms and conditions shall continue to apply. If you have any questions or comments, please do not hesitate to contact us by e-mailing info@playnasium.com or phoning 0800 195 0234 between 8.30am and 4.30pm Mon to Fri (free from UK landlines; mobile phone networks may charge). The following headings are for convenience only. Statutory Rights Nothing in these terms and conditions excludes or limits your statutory rights in any way, including your statutory rights in relation to faulty or misdescribed goods, details of which can be obtained from Consumer Direct (the Government's consumer advice helpline) or your local Trading Standards Office. Minimum Age Please note that this website is not intended for use by children, and you must be over 18 years of age to place an order with Playnasium.com. Prices All prices on Playnasium.com are in UK pounds. Currently there is no Value Added Tax (VAT) to pay. Prices are subject to change without notice. We will do our best to ensure the accuracy of the prices displayed on our website, but if the price of an item you have ordered is incorrect, we aim to contact you within 48 hours to let you know. In such circumstances, you can cancel the order, in which case a full refund of any money you have paid will be issued. Payment Methods We can accept payment by the following credit and debit cards: Mastercard, Visa, Visa Debit, Solo and Maestro. You must be the rightful owner of the card used and the card must have been issued in the UK. Online card transactions are processed through WorldPay (part of The Royal Bank of Scotland Group), who use "a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data." Any communication between the shopper and WorldPay is encrypted to the maximum strength supported by the shopper's browser using 128 Bit SSL. Depending on the card you are using, a 'Verified by Visa' or 'MasterCard SecureCode' pop-up screen may appear at the WorldPay payment stage, offering an additional security feature requiring use of a password. When a shopper makes a card purchase via WorldPay, the transaction is set to a 'pre-authorised' status. Although funds are reserved against the shopper's card, the money is not debited at this point. Pre-authorisation allows us 5 working days to 'capture' the transaction. If for any reason we are unable to fulfil an order, we will cancel the transaction - the shopper's card will not be debited and the funds will cease to be reserved against the shopper's card. For orders placed online via an auction website, we can accept payment via PayPal, who state: ''PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available).'' We can also accept payment by cheque (made out to Playnasium.com), but if paying by this method please take into account that it will take several days for a cheque to clear after we have received it and we will not dispatch until the cheque has cleared. Any item/s ordered will not be reserved until your cheque is received. If we realize we are unable to fulfil an order on receipt of a cheque, we will return the cheque. If possible, invalid cheques will be returned on request and on receipt of return postage charge by the customer. We will not accept (and hereby disclaim) liability for loss of cheques by Royal Mail. Please do not send coins, bank notes or any other form of payment. Title Title of the goods will not pass to the customer until Playnasium.com receives payment in full for the goods. When a customer exercises the right to cancel an order, ownership of the goods will revert to Playnasium.com. Availability If you place an order via this website, shortly afterwards an automated e-mail will be sent to the e-mail address you have provided. This e-mail is solely to confirm that we have received an order from you and is not a guarantee that we will be able to fulfil the order. Once we have checked the details of your order, we will send you another e-mail to confirm availability and acceptance of your order. If we find that we are unable to fulfil your order for any reason (for example, if we have sold out of an item and have not been able to update the website before you placed your order), we will contact you as soon as possible to let you know, and a full refund of any money you have paid will be issued (where relevant). An exception to the above procedure is for orders placed from outside the UK or where the payment card was issued outside the UK. We do not accept any order placed from outside the UK or any order where the payment card was issued outside the UK and any such transaction will simply be cancelled without further notice (the shopper's card will not be debited). We reserve the right to choose not to accept any order. It is your responsibility to make sure the e-mail address you give us is correct and working - once we have sent an e-mail, we will assume that it has been received and read. Delivery Standard delivery is free on all products. We also offer 'Fast' and 'Express' delivery options on most items for an extra £2.99 and £4.99 respectively. Our estimated standard delivery time is 3 - 5 working days from the time you place your order, unless a different delivery time is stated below the product description. 'Working days' are classed as Monday to Friday (excluding public holidays and any periods specifically stated on the website), but items sent via Royal Mail may be delivered on a Saturday. We will usually dispatch when your complete order is ready, so if ordering more than one item, and the items have different delivery times, the estimated delivery time will be the longest of those stated. If you pay for fast delivery, the estimated delivery time is 2 - 3 working days. If you pay for express delivery, the estimated delivery time is 1 - 2 working days. Please allow slightly longer than the above delivery times if you live in the more remote parts of Scotland/offshore islands. Playnasium.com does not accept orders placed from outside the UK and currently only delivers to addresses within the UK (some items can only be delivered to addresses in England, Wales and parts of Scotland - again, this is stated below the product description). We do not currently deliver to the Channel Islands or Isle of Man. Some products are sent direct from our suppliers. When the item has been signed for at the specified delivery address, we will not accept responsibility if the item fails to reach you. If the delivery driver is unable to deliver, they will post a card telling you that they have tried to deliver. You will then have to contact the delivery company to arrange another delivery attempt or collect your parcel from the collection office stated on the card. If your parcel is not collected within 7 days, it will be returned to us, after which you will be refunded with the price of the item/s ordered (the delivery charge will not be refunded). At your request, and at our discretion, we may send the item again, but another delivery charge will be incurred by you. We will inform you immediately if we know delivery is going to be delayed. If you haven't received an item within the relevant delivery time and we haven't informed you about a delay, please email orders@playnasium.com or phone us on 0800 195 0234. Due to couriers' time limits for claims for loss, we will not replace or refund an order if we have not been informed of non-delivery within 30 days of notification of dispatch of your order. If we experience problems with getting a parcel delivered to the customer's address, whether this is the fault of the customer or the delivery company's staff or a combination of both, we reserve the right to cancel the order and refund in full any money that has been paid for that order. In no circumstances can we accept liability for any losses, inconvenience or any problem of any kind caused by late delivery or non-delivery of any item. Please do not purchase from us if the timing of delivery is critical. Returns Policy Please check the delivery carefully as soon as it arrives and inform us straight away if there is anything wrong. * Incorrect or faulty goods If we deliver a faulty item to you, or the item is not what you ordered, it can be returned via a delivery service advised by us and you have the choice of a replacement (subject to availability) or a full refund (including delivery charge), providing we are informed in writing of your rejection of the goods within 14 working days from when you receive the goods (return can be arranged after this time) and we have authorised the return. You can inform us by sending an e-mail to returns@playnasium.com. Goods damaged by the customer by accident, neglect or misuse will not be refunded or replaced. If you request a refund, any item supplied free with the product must also be returned. If, in error, we send items in excess quantity or value to what you have ordered, you must return them on request. Failure to do so will result in legal steps being taken to recover the goods from you. * Unwanted goods Except where the goods have been made to your specifications or clearly personalised, or you are a trade buyer, you can cancel your order, without giving a reason, within 14 working days of receipt of goods (beginning on the day after the day on which you receive the goods). To exercise this right to cancel, send us a written notice of cancellation by e-mailing returns@playnasium.com within the 14-day period. A full refund of the amount you paid for the goods will be issued within 30 days of cancellation. You must arrange and pay for the return of the goods to us. Should you fail to return the goods, where relevant a deduction will be made from the refund to cover our direct costs of collecting the goods from you. Each returned product must be complete and in an unused condition. Any item supplied free with the product must also be returned. Please make sure that your return is securely packaged and send it to the address we give you. We will not accept responsibility if the package does not arrive, so we recommend that you obtain proof of posting and a suitable level of insurance from the delivery company. Warranties Individual products for sale on Playnasium.com may be covered by the relevant manufacturer's warranty. Such warranties are not enforceable against Playnasium.com. Disclaimer We will make every effort to describe products and their usage accurately, but slight variations may occur in the actual goods. For example, unless you tell us that the colour or pattern in the product description or photo is critical, we may substitute for the nearest available colour or pattern. You are, of course, free to return such goods within the time limits stated in the Returns Policy above. We cannot accept (and hereby disclaim) liability: a) for losses that were not reasonably foreseeable by Playnasium.com when the contract was made; b) for losses that were not caused by any breach on the part of Playnasium.com; c) for any indirect or consequential losses, including but not limited to business losses; d) for losses to non-consumers, howsoever caused. Without limiting a) to d) above, the total liability of Playnasium.com (howsoever arising) will not exceed the amount paid by you to us for the goods purchased. Every product is sold on the understanding that it will, at all times, be used only as directed in the instructions provided by the manufacturer and only in the fashion that it is intended for. Any unorthodox or reckless use of a product may be dangerous. Common sense should be applied at all times. If necessary, check with a doctor or other relevant specialist that it is safe for the intended user to use a certain product. All information on this website is general in scope and does not constitute advice. Always seek personal professional advice before making any decision or applying anything mentioned in this website in any way. Use of information on this website is entirely at your own risk. We make no representations or warranties that use of this website will be uninterrupted or that the information on it will be error-free. This website was designed and built for use with the Internet Explorer browser and may not function as intended with other browsers. We reserve the right to modify or withdraw any part of this website whenever we feel it necessary. Please note that we never send attachments in e-mails, but it is the responsibility of the recipient to ensure that an e-mail is virus-free, and we cannot accept (and hereby disclaim) liability for any loss, damage, inconvenience or any other problem arising as a result of the receipt, opening or use of an e-mail from (or purporting to be from) us. Other Websites You may find links and references on our website that will take you to other websites. Such websites are outside our control and not maintained by us, and you visit them at your own risk. We do not endorse these websites, make no guarantees about their content or conduct, and we cannot accept (and hereby disclaim) liability of any kind for any loss, damage, inconvenience or any other problem arising directly or indirectly from the use of, or inability to use, these websites. Copyright All rights reserved. Playnasium.com either owns the copyright in the text and images of this website or they are being used with permission. Logos, trademarks and brands are hereby recognised as the property of their respective companies. Nothing may be reproduced in any way, in whole or in part, without the prior permission of the relevant owner. Complaints We endeavour to provide a high level of service at all times. However, if you have a complaint, please e-mail it (including your order number, if relevant) to complaints@playnasium.com. We will log your complaint and send an e-mail acknowledgement within 3 working days of receiving it. We will then investigate the complaint and inform you of the outcome within 30 days. Furthermore, as we are a committed member of SafeBuy, consumers have a right to no-charge mediation by SafeBuy, who state: ''Mediation covers the buying process but does not cover the fitness of the goods or services for their purpose or the delivery procedures. The consumer has a further right of redress through the SafeBuy arbitration scheme run by the Chartered Institute of Arbitrators.'' Law These terms and conditions shall be governed by and construed in accordance with English law. Playnasium.com 55 Randall Dr Toddington LU5 6FE Tel. 01525 874417 (8.30am - 4.30pm Mon to Fri) info@playnasium.com |
Last updated: May 2008
Copyright © Playnasium.com 2002 - 2008
The UK online shop where you can buy football equipment and supplies including training gear. Whether you need football coaching equipment for your team sessions, football gear for your school, or goalkeeper's clothing to equip yourself, we can help you. In fact, some of our products are not available anywhere else. Playnasium's customers include all levels of players and clubs, right up to the Premier League.